Refund Policy - Escape Matrix Academy

1. Overview

At Escape Matrix Academy, we are committed to providing high-quality educational content and ensuring student satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for course purchases and digital products.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for most courses and digital products, subject to the following conditions:

Refund requests must be submitted within 30 days of purchase
You must have completed less than 30% of the course content
The course or product must not have been fully downloaded or accessed
You must provide a valid reason for the refund request
The purchase must have been made directly through our platform

3. Eligible Refund Scenarios

Refunds may be approved in the following situations:

Technical issues preventing access to course content
Course content significantly differs from the description
Duplicate purchases made in error
Unauthorized purchases (with proper verification)
Course quality does not meet reasonable expectations
Instructor fails to provide promised support or updates

4. Non-Refundable Items

The following items are not eligible for refunds:

Courses or products purchased more than 30 days ago
Courses where more than 30% of content has been accessed
Digital products that have been fully downloaded
Certificates and credentials already issued
Promotional or discounted items (unless defective)

5. Refund Process

To request a refund, please follow these steps:

Contact our support team through the contact page
Provide your order number and purchase details
Explain the reason for your refund request
Allow 3-5 business days for review and response
If approved, refunds will be processed within 7-10 business days

6. Refund Methods

Refunds will be processed using the following methods:

PayPal refunds: Processed back to your original PayPal account
Credit card payments: Refunded to the original payment method
Processing time may vary depending on your financial institution
Refund amounts will match the original purchase price
Any transaction fees are non-refundable

7. Partial Refunds

In certain circumstances, we may offer partial refunds based on the amount of content accessed, time elapsed since purchase, or other relevant factors. Partial refunds are evaluated on a case-by-case basis and are at our sole discretion.

8. Course Transfers and Exchanges

Instead of a refund, we may offer to transfer your enrollment to a different course of equal or lesser value, or provide course credit for future purchases. This option is available within the same 30-day period and subject to instructor approval.

9. Instructor-Specific Policies

Some instructors may have additional refund terms or conditions for their courses. These will be clearly stated on the course page and take precedence over this general policy. Please review individual course policies before making a purchase.

10. Dispute Resolution

If you are not satisfied with our refund decision, you may escalate the matter by contacting our management team. We are committed to resolving disputes fairly and will work with you to find a satisfactory solution.

11. Fraudulent Activity

We reserve the right to deny refund requests that appear fraudulent or abusive. This includes but is not limited to multiple refund requests from the same user, requests made after consuming significant course content, or attempts to circumvent our refund policy.

12. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our services or legal requirements. Changes will be posted on this page with an updated "Last updated" date. Continued use of our platform constitutes acceptance of any changes.

13. Contact Information

For refund requests or questions about this policy, please contact us:

Through our contact page
Email: refunds@escapematrix.academy
Response time: 24-48 hours for initial acknowledgment
Full review: 3-5 business days

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