Privacy Policy - Escape Matrix Academy

1. Introduction

At Escape Matrix Academy, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online learning platform and services.

2. Information We Collect

Personal Information

We collect personal information that you voluntarily provide, including:

Name and contact information (email address, phone number)
Account credentials
Profile information and preferences
Payment information
Communication data (messages, support requests)

Usage Information

We automatically collect information about your use of our platform:

Course progress and completion data
Learning analytics and performance metrics
Device information and browser type
IP address and location data
Platform usage patterns and preferences

3. How We Use Your Information

We use your information to:

Provide and maintain our educational services
Process payments and manage your account
Track your learning progress and provide personalized recommendations
Communicate with you about courses, updates, and support
Improve our platform and develop new features
Ensure platform security and prevent fraud
Comply with legal obligations

4. Information Sharing and Disclosure

With Instructors

We share limited information with course instructors, including your name, progress data, and course-related communications to facilitate your learning experience.

With Service Providers

We work with trusted third-party service providers who assist us in operating our platform, including payment processors, hosting services, and analytics providers.

Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, property, or safety, or that of our users or others.

5. Data Security

We implement appropriate security measures to protect your information:

Encryption of sensitive data in transit and at rest
Secure payment processing
Regular security audits and updates
Access controls and authentication measures
Employee training on data protection practices

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze platform usage. You can control cookie settings through your browser, but some features may not function properly if cookies are disabled.

7. Your Rights and Choices

You have the right to:

Access and review your personal information
Update or correct inaccurate information
Request deletion of your account and data
Opt-out of marketing communications
Export your data in a portable format
Restrict certain processing activities

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Course progress data may be retained to maintain your learning history and certificates.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our platform and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through our contact page or email us at privacy@escapematrix.academy.

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